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❓ Padu88 Help Centre

Padu88 Frequently Asked Questions — All Your Answers, Right Here

Not sure how to deposit, claim a bonus, or manage your account? The Padu88 FAQ page brings together the questions most frequently asked by Malaysian members — organised by category so you can find what you need quickly.

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Account
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Padu88 Help Centre

Six Ways We Support Malaysian Members

Beyond this FAQ, Padu88 offers several support channels to make sure you're never left without help whenever you have a question.

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Comprehensive FAQ
Over 60 detailed questions and answers covering registration, deposit, withdrawal, bonuses, games, security, and responsible gaming — organised by category for quick and easy browsing.
60+ Questions
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24/7 Bahasa Malaysia Live Chat
If you can't find the answer you're looking for in this FAQ, Padu88's Malay-speaking CS team is available via Live Chat at any time — response times are typically under 3 minutes, day or night.
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Email Support for Complex Issues
For issues that require more in-depth investigation or supporting documents, email support@padu88.click. Our team will review your case and provide a detailed response within 24 hours, along with a written record you can refer back to.
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Find Questions Easily
Use the search box at the top of this page to find answers by keyword — type "deposit", "bonus", "withdrawal", or any topic you want to know about and related questions will appear instantly, no scrolling required.
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For topics that require more in-depth explanation — such as responsible gaming, terms & conditions, or privacy policy — padu88 provides dedicated pages with comprehensive information presented in a way that is easy for Malaysian members to understand.
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Content Built for Malaysia
All FAQs are written in Malay with Malaysian context — local payment methods such as Touch 'n Go, GrabPay, DuitNow, Malaysian Ringgit (MYR), and local sports such as the Malaysia Super League and badminton are referenced specifically.
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About This Page

Everything You Need to Know About Padu88

Padu88 is an online casino and Sports Betting platform built specifically for Malaysian players. Since the platform launched, our team has received thousands of enquiries from members — covering how to open an account, how to deposit using Touch 'n Go or GrabPay, how to claim the Welcome Bonus of up to RM888, how to make withdrawals, and many other topics related to the Padu88 experience.

This FAQ page is our effort to bring all those answers together in one easy-to-search place. Every answer is written clearly and straightforwardly, tailored to the context of using the platform in Malaysia — covering local payment methods, MYR, and the sports and games most popular among Malaysian players.

This FAQ is updated regularly based on the latest enquiries received by the Padu88 CS team. If you have a question that isn't covered here, please reach out via Live Chat or email us at support@padu88.click — your question may be added to this page to help other members facing the same situation.

For easier navigation, use the category tabs below to filter questions by relevant topic — whether it is account management, financial transactions, bonuses and promotions, available games, or account security. You can also use the search box at the top to look up questions by specific keywords.

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Account & Registration

10 questions & answers

Go to Registration page, enter a username (4–20 characters), an active Malaysian phone number, and a password (minimum 8 characters). Check the Terms & Conditions consent box and click "Register Now". Your account is activated instantly — the entire process takes under 2 minutes. No documents are required at the point of registration. Identity verification (MyKad) is only needed when you make your first withdrawal above a certain limit.

padu88 is an adults-only platform. The minimum age to register and play is 18 years old. Age verification is carried out during the registration process and again during identity verification for withdrawals. Any account confirmed to belong to an individual under 18 years of age will be closed immediately and any remaining balance in that account will be forfeited in full without compensation.

No. Each individual is only permitted to hold one account at Padu88. A single phone number may only be linked to one account. Opening multiple accounts is a serious violation — all associated accounts will be closed immediately, and any balances, winnings, or bonuses across those accounts will be forfeited without compensation. If you have forgotten your login details, use the forgot password function or contact our CS team.

Click the "Forgot password?" link on the Login page. Enter your registered Malaysian phone number — the system will send a verification code via SMS within 1–2 minutes. Enter the code and set a new password (minimum 8 characters). If your registered phone number is no longer active, please contact our CS team via Live Chat or at support@padu88.click with your account details for manual identity verification.

Certain profile details — such as your username — cannot be changed after registration for security reasons. To update your phone number or other critical information, you will need to contact the Padu88 CS team via Live Chat or email at support@padu88.click. This process requires identity verification to ensure your account remains secure. Details such as communication preferences and other account settings can be managed directly from the Account Settings tab after logging in.

To permanently close your Padu88 account, contact our CS team via Live Chat or email at support@padu88.click and state your request. Before the closure is processed, make sure you have withdrawn all valid balances from your account. Account closure is permanent and cannot be reversed once processed. If you are considering closing your account due to gambling-related concerns, we recommend using the self-exclusion tool first — read Responsible Gaming Guide ours for more information.

Identity verification (a copy of your MyKad or passport) is required in certain situations: (1) when your first withdrawal exceeds a specified threshold, (2) when the Padu88 team needs to verify your identity for security or AML compliance reasons, or (3) when there are discrepancies in your account information. Documents are typically submitted via Live Chat or email, and the verification process is completed within 24 hours. This is standard procedure followed by all responsible financial platforms in Malaysia.

An account may be temporarily suspended for several reasons — too many failed login attempts, suspicious activity, a pending identity verification requirement, or an active self-exclusion period. To find out the exact reason and get assistance, contact the padu88 CS team via Live Chat or email at support@padu88.click. Provide your username and CS will help you resolve the issue promptly.

The Padu88 platform is designed for users who are based in Malaysia and accessing it from within the country. If you are temporarily abroad — such as on holiday or for a short work assignment — you may still be able to access the platform depending on the local regulations of the country you are in. That said, Padu88 recommends checking with our CS team beforehand. An active Malaysian phone number is required for registration and account verification.

The username you choose during registration is permanent and cannot be changed once your account has been created. This is a security measure to ensure every account can be uniquely identified within our system. Please choose a username you are comfortable with and can easily remember when signing up — usernames may contain letters, numbers, and underscores (_), with a length of 4 to 20 characters.
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Deposit

9 questions & answers

Log in to your padu88 account and click the "Deposit" button on the main account page. Select your preferred payment method — Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX (Maybank2u, CIMB Clicks, or your preferred bank). Enter the amount you wish to deposit (minimum RM10), follow the on-screen instructions, and the transaction will be processed instantly upon confirmation. padu88 does not charge any additional fees for deposits.

The minimum deposit at Padu88 is RM10 per transaction. The maximum deposit limit varies depending on the payment method used and your account's VIP tier. In general, the maximum per transaction is RM10,000 for standard payment methods. Gold and Diamond VIP members enjoy higher deposit limits. If you need to deposit above the standard limit, please contact our CS team for more details.

Padu88 accepts all major Malaysian payment methods: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow (instant bank transfer), FPX (online banking), Maybank2u, and CIMB Clicks. All transactions are processed in Malaysian Ringgit (RM). We do not accept foreign currencies or international payment methods. This list of payment methods may be updated from time to time — check the Deposit section in your account for the latest options.

Deposits made via digital payment methods such as Touch 'n Go, GrabPay, DuitNow, and FPX are typically processed and credited to your Padu88 account within under 5 minutes once the payment has been confirmed by the gateway. In rare cases such as a temporary technical issue on the payment provider's end, it may take up to 30 minutes. If your deposit has not been credited after 30 minutes and you have already received confirmation from your bank or e-wallet, please contact our CS team via Live Chat with your receipt or proof of payment.

This happens when there is a temporary technical disruption between the payment gateway and Padu88's system. In most cases, the funds will be returned to your e-wallet or bank account automatically within 1–3 business days. If the funds have not been returned after that period, please contact our CS team via Live Chat with the following details: transaction amount, payment method used, date and time of the deposit attempt, and proof of the rejection from your e-wallet or bank. We will investigate and resolve the issue.

padu88 does not charge any fees or processing charges for deposits. The amount you deposit is the full amount credited to your account. However, some e-wallet or bank providers may apply their own transaction fees in accordance with their own policies — this is outside padu88's control and is unrelated to our platform. Check with your payment provider if you are unsure whether any charges may apply on their end.

Log in to your Padu88 account, click the profile icon in the top right corner, select "Account Settings", and navigate to the "Responsible Gaming" tab. From there, you can set daily, weekly, or monthly deposit limits in MYR according to your budget. Decreases to your limit take effect immediately. Increases require a 7-day waiting period as a safety measure. For more information on the available control tools, read Responsible Gaming Guide ours.

Once your first deposit is confirmed, several things happen automatically: (1) Your deposit balance is instantly credited to your account and ready to use. (2) The Welcome Bonus of up to RM888 is calculated and credited to your account within 5 minutes — no manual claim needed. (3) You can now start playing across more than 500 slots, Live Casino, and Sports Betting options. Your Welcome Bonus eligibility status and wagering progress can be checked under the "Bonus" tab in your account.

Padu88 accepts bank transfers via FPX (online banking), which covers Maybank2u, CIMB Clicks, and all other major Malaysian banks. For transfers made via ATM or over-the-counter at a bank branch, please contact our CS team first as there are specific procedures to follow — including using the correct reference number and submitting proof of payment. This method may take longer to process compared to digital options. We recommend using digital methods such as Touch 'n Go, DuitNow, or FPX for faster processing.
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Withdrawal

8 questions & answers

Log in to your Padu88 account and go to the "Withdrawal" section. Select your preferred withdrawal method — Touch 'n Go, GrabPay, DuitNow, or bank transfer. Enter the amount you wish to withdraw (minimum RM50) and the valid destination account details. Make sure the recipient details are accurate and belong to you — Padu88 will not process withdrawals to third-party accounts. Submit your request and wait for confirmation from our team.

Withdrawal processing times depend on your account's VIP tier: Bronze — within 60 minutes; Silver — within 45 minutes; Gold — within 30 minutes; Diamond — within 15 minutes or as an instant withdrawal. This timeframe is measured from the moment your request is approved by our team. Under normal circumstances, most withdrawals are processed well within this limit. Withdrawals requiring additional identity verification may take up to 24 hours.

The minimum amount per withdrawal request is RM50. The maximum daily withdrawal limit varies by VIP tier — standard members can withdraw up to RM10,000 per day, while Diamond VIP members enjoy a higher limit. If you need to withdraw more than the daily limit, the excess amount will automatically roll over to the following day. Contact our CS team if you require a special arrangement for a large withdrawal.

A withdrawal request may be declined for several reasons: (1) the wagering requirement for a claimed bonus has not been fully completed, (2) the destination account information is incomplete or incorrect, (3) there is a pending identity verification that has not been resolved, (4) suspicious activity has been detected on the account and requires investigation, or (5) the amount is below the minimum of RM50. You will receive a notification stating the reason for the rejection. For further details and assistance, contact our CS team via Live Chat.

No. padu88 only processes withdrawals to an e-wallet or bank account registered in your own name — the same name as on your padu88 account. Withdrawals to third-party accounts are not permitted for security and AML compliance reasons. If the name on the destination account does not match your padu88 account name, the withdrawal request will be automatically rejected.

A wagering requirement is the minimum amount you need to wager before any winnings derived from bonus funds can be withdrawn. For example, if you receive a RM100 bonus with a 10x wagering requirement, you must place a total of RM1,000 in bets before those bonus winnings become withdrawable. Your original deposit (excluding the bonus) can generally be withdrawn at any time without any wagering conditions. You can track your wagering progress under the "Bonus" tab in your account — it shows exactly how much more you need to wager before a withdrawal can be processed.

Yes. During a self-exclusion period, you cannot make new deposits or place bets — but you can still log in and withdraw any valid balance remaining in your account. Self-exclusion is about stopping gambling activity, not blocking access to your own funds. Withdrawals made during the self-exclusion period are processed within the same standard timeframes based on your VIP level.

Withdrawals from Padu88 can be made via: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or direct transfer to your Malaysian bank account (Maybank, CIMB, Public Bank, RHB, Hong Leong Bank, AmBank, and other major Malaysian banks). The destination account must be in your own name. The withdrawal methods available to your account will be displayed in the Withdrawal section after you log in. Padu88 does not process withdrawals in foreign currencies.
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Bonus & Promotions

10 questions & answers

The Padu88 Welcome Bonus is credited automatically — no manual claim is required. Once you register a new account and make your first deposit, the Padu88 system will automatically calculate your bonus eligibility and credit it to your account within 5 minutes. The bonus amount depends on your first deposit amount and the active bonus package. Wagering progress can be checked under the "Bonus" tab in your account. For full details on bonus terms, please read Welcome Bonus page ours.

The wagering requirement for the Padu88 Welcome Bonus is as stated in the currently active bonus terms. Wagering requirements typically range from 10x to 30x the bonus amount, depending on the current promotional package. Different games may contribute different percentages toward wagering progress — slots usually contribute 100% while table games may contribute less. Check the "Bonus" tab in your account to view the specific wagering requirements for your bonus. For the full terms, read Welcome Bonus page.

padu88's weekly cashback is calculated based on your net losses over a 7-day period (Monday to Sunday). The cashback percentage depends on your VIP tier — Bronze 5%, Silver 8%, Gold 12%, Diamond 15%. Cashback is credited automatically every Monday morning with no claim required. For example, if your net losses last week were RM500 and you are on the Silver tier (8%), you will receive RM40 as cashback on Monday. Cashback is credited to your bonus balance and may be withdrawn after completing a 1x wagering requirement.

Weekly free spins are awarded to active members (those who make at least one deposit in that week) and are credited every Monday alongside cashback. The number of free spins (10–50 per week) depends on your VIP level and total weekly deposit amount. Free spins can only be used on designated slots — check the "Bonus" tab to see which slots are eligible. Winnings from free spins are added to your bonus balance and can be withdrawn after completing a 10x wagering requirement within 7 days of the credited date.

Yes. All Padu88 bonuses carry an expiry period as stated in the relevant bonus terms. The Welcome Bonus is typically valid for 30 days from the date of crediting. Weekly cashback and free spins are usually valid for 7 days. Once the validity period ends, any unused bonus balance or incomplete wagering will be automatically forfeited without compensation. Check your bonus expiry dates under the "Bonus" tab in your account and make sure you use them before they expire.

The full terms for the Welcome Bonus are available at Welcome Bonus page us. For other bonuses such as cashback, free spins, and sports promotions, the specific terms are displayed alongside each promotion in the "Promotions" section of your account after logging in. We strongly recommend reading the terms carefully before claiming any bonus — in particular the wagering requirement, eligible games, maximum bet during wagering, and validity period. If anything is unclear, our CS team is happy to explain.

Yes. Padu88 offers reload bonuses for deposits made after your first. The amount and percentage of reload bonuses vary depending on current promotions and your VIP level. To view the reload bonuses available to your account, log in and check the "Promotions" section. Some reload bonuses must be claimed manually before depositing by clicking the "Claim" button next to the relevant promotion — unlike the Welcome Bonus, which is credited automatically.

Yes, there are betting limits that apply when completing a bonus wagering requirement. Typically, the maximum bet that counts toward wagering progress is RM50 per stake for slots, and for Sports Betting with bonus funds, a minimum odds of 1.50 is required. Bets exceeding these limits may not count toward wagering progress or could result in your bonus balance being voided. Check the specific bonus terms for each promotion as these limits may vary. If you are unsure, ask our CS team before you start playing.

A referral code is a unique code that existing Padu88 members may share with their friends. If you have a referral code from someone, enter it in the "Referral Code (optional)" field during registration to unlock any additional benefits tied to the current referral programme. The referral code field is optional — if you don't have one, simply leave it blank and the registration process will proceed as normal. For more information about Padu88's referral programme, contact our CS team.

Yes. Padu88 regularly launches promotions tied to major sporting events — including Malaysia Super League fixtures, EPL, La Liga, the Malaysia Open badminton tournament, T20 cricket, MPL Malaysia esports, and the Sepang MotoGP. These sports promotions include enhanced odds on selected matches, free bet bonuses for specific competitions, or special cashback on Sports Betting. Check the "Promotions" section in your account regularly, or enable SMS notifications to receive the latest offers from Padu88 directly on your phone.
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Games

10 questions & answers

padu88 offers over 500 games across three main categories: (1) Video Slots — from providers such as Pragmatic Play, PG Soft, Habanero, and more, with a wide variety of themes and bonus features; (2) Live Casino — live baccarat, live roulette, live blackjack, live sicbo, dragon tiger, and game shows by Evolution Gaming; (3) Sports Betting — over 28 sports including football (Malaysia Super League, EPL, La Liga), badminton, cricket, e-sports (MLBB MPL Malaysia), Sepang MotoGP, tennis, basketball, and more. Everything is playable directly from your web browser with no download required.

No. All padu88 games are playable directly in your web browser with no downloads or app installations required. The platform is fully optimised for Chrome, Safari, Firefox, and Edge on Android smartphones, iOS devices, laptops, and desktops. The interface automatically adapts to your device's screen size. For the best experience on a smartphone, we recommend using the latest version of Chrome or Safari with a stable internet connection.

RTP (Return to Player) is a percentage indicating how much of the total amount wagered in a game is theoretically returned to players over the long term. For example, a slot with an RTP of 96% means that for every RM100 wagered, an average of RM96 is returned to players. RTP is calculated across millions of rounds and does not guarantee winnings in any individual session. All games at padu88 use an independently audited RNG (Random Number Generator) to ensure genuinely random and fair outcomes.

In-play betting (or live betting) lets you place bets on matches already in progress, with odds updated in real time based on how the match is unfolding. Go to the "Sports" section in your Padu88 account, select the sport you want, and look for the "Live" tab to see all ongoing matches. In-play odds change quickly in response to match conditions — review the odds carefully before confirming your bet. The acceptance window for in-play bets is shorter than for pre-match betting.

For new players, we recommend starting with video slots — straightforward gameplay (spin and wait for the result), flexible betting from as low as RM0.20 per round, and thousands of theme options. For Live Casino, live baccarat is popular among Malaysian players for its simplicity — pick Banker, Player, or Tie, then wait for the result. For Sports Betting, start with single bet on sports you already know well, like the Malaysia Super League or badminton, before moving on to more complex multi-bet or parlay wagers.

Some slots at Padu88 have a demo mode that you can try without using your account balance — this lets you get familiar with the game mechanics, bonus features, and volatility of a slot before playing with real money. Demo mode is usually accessible by clicking the "Demo" or "Try for Free" button next to the "Play for Real" button on the game page. That said, not all games offer demo mode — Live Casino and Sports Betting are not available in demo mode as they involve real-time events.

If your internet connection drops during a game, the outcome has typically already been processed on padu88's servers before the disruption occurred. Once you reconnect and log back in, your account balance will reflect the completed result. For slots, if a spin was in progress when the connection dropped, the result will be credited to your account automatically once the connection is restored. If you notice any discrepancy in your balance after a disconnection, check your game history or contact CS with the details of the incident.

The minimum bet for Sports Betting at Padu88 is RM2 per ticket. Maximum limits vary by sport type, market type, and your account's VIP level. High-profile fixtures such as EPL, La Liga, and key Malaysia Super League markets typically carry higher limits compared to niche sports or minor markets. VIP members enjoy higher betting limits than standard members. The current limit for each market is displayed directly on the Sports Betting interface — check before submitting your bet slip.

If a match is postponed or cancelled outright before completion, any bets placed on that match will generally be voided and the stake returned to your account automatically. For accumulator bets (parlays) involving a voided match, that leg is typically removed from the bet slip and the odds recalculated based on the remaining selections. This is standard industry practice. Certain situations — such as a match that was played but whose result is disputed — may require additional time to resolve. Check your bet history for updates.

Padu88 offers betting markets for major esports titles popular in Malaysia, including Mobile Legends: Bang Bang (MLBB) — including MPL Malaysia tournaments, Dota 2, CS:GO/CS2, Valorant, League of Legends, and King of Glory. Available markets include match winner, map handicap, first blood, total kills, and various other esports-specific markets. The esports fixture schedule is displayed under "Sports" → "E-Sports" in your account. Odds for MPL Malaysia tournaments frequently receive special coverage during the active season.
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Account Security

8 questions & answers

Padu88 uses multiple layers of security to protect your account: (1) 256-bit SSL Encryption for all communications between your browser and our servers; (2) One-way password hashing — your password is not stored in any human-readable form; (3) Real-time session monitoring to detect suspicious activity; (4) New login detection from unrecognised devices or locations; (5) full compliance with Malaysia PDPA 2010 for personal data protection.

To make sure you're on the official Padu88 website: (1) Check the URL — our official website is padu88.click only. (2) Look for the padlock icon (🔒) in your browser's address bar — this confirms an active SSL connection. (3) Remember — Padu88 will never ask for your password via email, SMS, WhatsApp, or Live Chat. (4) Do not click links received via SMS or email that you weren't expecting — type the URL directly into your browser. If you come across a website impersonating Padu88, please report it to support@padu88.click along with the fake URL.

Take the following steps immediately: (1) Log in to your account and change your password immediately from the Account Settings section. (2) Check login and transaction history to identify any activity you do not recognise. (3) Contact Padu88 CS via Live Chat immediately and inform them of the situation. (4) If there are any transactions you did not authorise, state this clearly to CS. Our security team will review your account access logs and take appropriate action, including temporarily freezing the account if necessary pending investigation.

padu88 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). Your personal data — including your name, phone number, account information, and transaction data — is used solely for platform operations, identity verification, and account-related communications. We do not sell or share your personal data with third parties for marketing purposes without your consent. You have the right to request access to your data or to correct any inaccurate information. For full details, please read the Privacy Policy ours.

A strong password for your Padu88 account should: (1) Contain at least 8 characters (the longer the better). (2) Include a combination of uppercase letters, lowercase letters, numbers, and symbols (e.g. Padu88#Selamat). (3) Do not use personal information that are easy to guess, such as your name, date of birth, or phone number. (4) Unique — don't use the same password as your email, e-banking, or any other account. (5) Change it regularly, every 3–6 months. We recommend using a trusted password manager to store strong passwords securely.

Although padu88 connections are encrypted with 256-bit SSL, we recommend avoid using public Wi-Fi when logging in or carrying out financial transactions. Free Wi-Fi at cafes, shopping malls, airports, or hotels may not be secure and could expose your data to interception by unauthorised parties. If you need to access padu88 outside the home, use your personal mobile data or a trusted VPN. Do not save your login credentials on a browser used on a shared device or one that others have access to.

This may mean that someone is attempting to access or reset the Padu88 account associated with your phone number. Do not share this code with anyone — including individuals claiming to be Padu88 representatives. If you did not request the code, it means someone is attempting to log in to your account. Log in immediately and change your password. Then contact our CS team via Live Chat or email at support@padu88.click to report the incident. Padu88 will never contact you to ask for your SMS code via phone call or message.

padu88 fully complies with all applicable anti-money laundering (AML) requirements. This means we carry out Know Your Customer (KYC) identity verification procedures to ensure all transactions are legitimate. Identity verification via MyKad or passport may be required before processing withdrawals above a certain threshold. All transactions are monitored for suspicious patterns. padu88 reserves the right to delay or block any transaction that raises AML concerns pending investigation. Your cooperation with the KYC process is greatly appreciated and helps keep the platform safe for all members.
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Responsible Gaming

5 questions & answers

Log in to your Padu88 account, click the profile icon at the top right corner, select "Account Settings", and navigate to the "Responsible Gaming" tab. There you will find the self-exclusion option with the following duration choices: 24 hours, 3 days, 7 days, 14 days, 30 days, 3 months, or 6 months. Self-exclusion takes effect immediately once you confirm your selection and cannot be reversed before the chosen period ends. During the cooling-off period, you may still withdraw your existing balance but will not be able to deposit or play. For more information, read the Responsible Gaming Guide ours.
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